The Problem
Most companies discover they do not have an incident response plan at the worst possible moment: when an incident is already happening. No playbook. No communication template. No clear chain of command. Just panic and improvisation. The cost is not just technical — it is reputational, financial, and sometimes regulatory.
What You Get
- A complete incident response playbook tailored to your organisation and tech stack.
- Detection and alerting strategy: what to monitor, what thresholds to set, how to route alerts.
- Escalation procedures: who gets called, when, and how decisions are made under pressure.
- Communication templates: internal updates, customer notifications, regulatory disclosures.
- Tabletop exercises: simulated incidents to test your team and your plan.
- Post-incident review framework: how to learn from incidents without blame.
Our Approach
We build incident readiness as a capability, not a document. The playbook matters, but what matters more is that your team knows what to do at 3am when a PagerDuty alert fires. We build response procedures that match your team size, technical maturity, and regulatory obligations. The tabletop exercises are the most valuable part.
Deliverables
- Incident response playbook (customised)
- Severity classification framework
- Escalation matrix and contact procedures
- Communication templates (4–6 scenarios)
- Detection and monitoring recommendations
- Tabletop exercise design and facilitation
- Post-incident review template
Timeline
Playbook development: 2–3 weeks. Playbook plus tabletop exercises: 3–4 weeks. Ongoing retainer with quarterly exercises available.
Frequently Asked Questions
We have never had a security incident. Do we still need this?
That you know of. And even if true, the question is not whether an incident will happen — it is when. Companies that prepare in advance recover faster and suffer less damage.
Can you be on-call for actual incidents?
Yes. We offer incident response support as an on-call block, typically as part of a retainer. This is senior-level guidance when something serious happens.
Do you integrate with our existing monitoring tools?
We work with whatever you have: Datadog, PagerDuty, Splunk, CloudWatch, Sentry, or custom tooling. Our recommendations are tool-agnostic.
Do not wait for the incident to start planning.